Returns policy

Last updated: 13 September 2026

1. Damaged or non-conforming products

If the product arrived damaged, wilted or clearly differs from what we confirmed together, tell us within 24 hours of receiving it, with photos, at vladadecor2026@gmail.com or on the channel we spoke on (WhatsApp, Instagram). We replace the product or refund you, as you prefer. The short window follows from the product itself: cut flowers cannot be assessed days later.

Non-perishable products (terrariums, paintings, kits) are covered by the legal guarantee of conformity under Romanian GEO 140/2021.

2. Right of withdrawal (14 days)

For distance contracts, consumers may withdraw within 14 days without giving a reason (Romanian GEO 34/2014).By law this right does not apply to:

• cut flowers, plants and any goods liable to deteriorate or expire rapidly (art. 16(d));
• goods made to your specifications or personalised, including those marked "made to order" (art. 16(c)).

For other products (for example terrariums or botanical paintings from stock) you may cancel within 14 days of receipt if the product is unused and in the condition you received it. Tell us in writing, send the product back within 14 days of that notice (return shipping is at your cost unless the error was ours), and we refund the amount paid within 14 days of receiving it, by the same payment method.

3. Workshops

Bookings take no prepayment, so there is nothing to refund. If you paid a deposit for a private workshop and cancel at least 48 hours ahead, we refund it in full.

4. Contact

BLOOM EVENTS STUDIO S.R.L., Șoseaua Olteniței 40-44, Bl. 6A, Sc. 5, Et. 7, Ap. 177, camera 2, Sector 4, București. E-mail: vladadecor2026@gmail.com. If we cannot reach an agreement you may turn to ANPC or theSAL procedure.